Shipping Policy

PRODUCTION TIME

At Neurozesty, every item is crafted on-demand specifically for you. This personalized approach means that we produce your order only after it is placed. It typically takes 2–7 business days to create your unique piece, with most orders being ready to ship in around 4 business days.

DELIVERY TIMELINES

Your location determines the estimated time it takes for your order to reach you once it has shipped. Below are the typical shipping durations:

Region	Expected Delivery Time
USA	3–5 business days
United Kingdom	8–12 business days
Canada	6–15 business days
Australia	10–15 business days
Europe	3–10 business days
Other International	10–20 business days

Note: These estimates do not account for possible delays caused by customs, holidays, or unexpected events.

SEASONAL DELAYS

During peak holiday seasons, shipping carriers often experience increased volumes, which may lead to delays beyond our estimates. While we strive to ensure timely delivery, we recommend ordering early to avoid seasonal disruptions.

WHERE YOUR ORDER SHIPS FROM

To ensure quicker delivery, your order will ship from the location nearest to you. We currently operate production and shipping facilities in:

• California, USA
• North Carolina, USA
• Tijuana, Mexico
• Europe

The exact location depends on production capacity and your delivery address.

LOST OR MISSING PACKAGES

If your tracking information indicates that your package has been delivered but you have not received it, please contact us within 10 days.

• We’ll assist you in filing a claim with the shipping carrier.
• Please note that claims may take up to 30 days for resolution, depending on the carrier.

Important: Neurozesty cannot be held liable for packages marked as delivered by the carrier. Refunds or store credits will not be issued for such cases.

INTERNATIONAL DUTIES & TAXES

For customers outside the USA, your order may be subject to customs duties, taxes, and fees upon arrival. These charges are determined by your local customs office and are your responsibility to pay.

• Neurozesty does not cover these fees.
• Customs processing times may vary, potentially causing delays beyond our control.

For more details, please reach out to your local customs office.

ACCURACY OF SHIPPING INFORMATION

To ensure your package reaches you on time, it is vital to provide accurate and complete shipping information when placing your order. This includes:

• Street numbers, building names, and apartment numbers (if applicable)
• Correct abbreviations and postal codes

Neurozesty is not responsible for delivery issues caused by inaccurate or incomplete address details provided during checkout.

NEED HELP?

If you have any concerns or questions about your shipment, our team is ready to assist you. Contact us at any time—we’re here to ensure your Neurozesty experience is seamless.